Expledge – Clarifying our 3 complaints, 6 years in business

Summary

Expledge received 3 complaints in the 6 years that we have been in business. On this page, we clarify the story behind the complaints/reviews and provide proof to support our claims.

Clarifying the complaints:

  • February 2022 complaint: He was sued in small claims court, he did not show up in court, and Expledge won in the small claims court.  He continues to ignore our messages and refuses to pay so the Los Angeles County Sheriff’s Department is in the process to garnish his wages. He left the scam complaint to retaliate.
  • July 2019 complaint: She legitimately owed money. She could not get the 75% discount that she wanted. So, she asked her friend to leave a complaint to retaliate, and then she paid the entire fee.
  • August 2018 complaint: Expledge was partially at fault for not making it clear that a fee was owed. She later realized there was a miscommunication, paid the fee, and ended the contract on good terms.

The complaints were only submitted on websites (i.e. Scampulse, Reddit) that:

  • Do not reveal their identity.
  • Do not verify that they were a client.
  • Do not verify the legitimacy of their scam complaints/reviews.

An illegitimate company would have received dozens of scam complaints and negative reviews after being in business for many years. However, we have received only a few complaints since doing business in 2016. On the other hand, we have received dozens of positive reviews on credible websites.

As of July 2022, Expledge received positive reviews on these credible websites:

None of these reviews were faked or purchased.

2 scam complaints were left on Scampulse (not a credible website):

Scampulse is not credible because:

  • The business is not listed on LinkedIn.
  • The website owner does not reveal their identity, no longer runs the website or replies to emails, and illegally charges money to remove scam complaints/reviews. ScamPulse has many negative reviews on Trustpilot (trustpilot.com/review/www.scampulse.com (1.7 stars based on 30 reviews).
  • When a scam complaint/review is left, the website does not reveal the person’s identity, verify the person is a client, or verify the legitimacy of the scam complaints/reviews.
  • On the website, people cannot edit/delete their scam complaints/reviews or delete their accounts.
  • The website only solicits scam complaints/reviews and not positive reviews.

Clarifying the February 2022 scam complaint on Scampulse:

  • Expledge reached out to him the week before the court date so we could settle outside of court. He did not want to cooperate so he left the scam complaint/review. The negative review may have been left on Scampulse because the website does not reveal his identity or verify the legitimacy of his scam complaint/review.
  • He did not show up in court. Expledge provided proof to the judge and the judge verified the proof. Expledge won the small claims case and was awarded the entire amount that was requested “$1261.43 + $230.00 costs” (see image 2).
  • Even though Expledge won the small claims case, he continues to ignore our emails and will not pay.
  • Los Angeles County Sheriff’s Department is in the process to garnish his wages.

Information about the images below:

  • In image 1, the scam complaint/review was left on February 11, 2022, to retaliate against the court date in the upcoming week.
  • In image 2, the small claims court hearing date was on February 17, 2022. Expledge won the small claims case.

Complaint 1, Image 1. The complaint on Scampulse:

Complaint 1, Image 1. The complaint on Scampulse.

Complaint 1, Image 2. Expledge won in small claims court:

Complaint 1, Image 2. Expledge won in small claims court.

Clarifying the July 2019 scam complaint on Reddit:

  • We got her a full-time Data Analyst job at Ginger.
  • She wanted a 75% discount. She gave various excuses to support her false claim that she found the job on her own so she could get this discount. She could not provide proof to support any of her scam claims.
  • She gave up on trying to get the discount and then immediately asked her friend to leave the scam complaint/review even though he never used our services. Ironically, her friend referred her to Expledge. She may have requested her friend to leave the negative review so it would be harder to trace it back to her.
  • She owed thousands of dollars to us and she paid the full amount (see image 2 below). People do not pay thousands of dollars to a business unless they legitimately owe money.
  • The negative review may have been left on Reddit because the website does not reveal people’s identities, verify the person was a client, or verify the legitimacy of comments.

Information about the images below:

  • In image 1, the complaint was left on July 10, 2019, after giving up on getting a 75% discount.
  • In image 2, she paid the first invoice on July 20, 2019.

Complaint 2. Image 1. The complaint on Reddit:

Complaint 2. Image 1. The complaint on Reddit.

Complaint 2, Image 2. She paid the invoices:

Complaint 2, Image 2. She paid the invoices.

Clarifying the August 2018 scam complaint on Scampulse:

  • In 2018, we had a different business model and charged for interviews. We were partially at fault when working with her because we did not clearly explain there was an interview fee (i.e. over the phone) so she thought we were a scam and trying to pursue money that was not owed. For this reason, she left the scam complaint/review. The fee was mentioned in the contract but she did not thoroughly review the contract and assumed that we only charged for the job.
  • We called her to explain that she owed an interview fee, how the fee was charged, and why a fee was owed. After clearing up the miscommunication, we ended on good terms and she paid the full amount.
  • She could not remove the scam complaint/review because the website does not allow people to delete their comments.

The complaint contains false statements. For example:

  • The complaint says that we never worked with her but we worked with her for 2 months.
  • The complaint says that we are not a registered company but we are registered in the County of Santa Clara in California.